If you can't find an answer to your question, contact our 24/7 live support
Frequently Asked Questions

Scores24 FAQ — All Your
Find Your Answers Here

From registration to withdrawals, betting to bonuses — find answers to all your scores24 questions in one place, in plain Bengali.

Trusted Platform Support in Bengali 24/7 Support Quick Resolution
500,000+ Members
Trusted by Our Members
100+ FAQ Answers
Detailed Guides
Resolved in <2 Minutes
Most issues
7
FAQ Categories
35+
General FAQ
24/7
Live Support
98%
Resolution Rate
What can we help you with?

Everything on the scores24 FAQ is organized step by step. Select a category below to get started.

Registration & Login

Find answers here to all questions about opening an account, login issues, password resets, and identity verification.

Deposits & Withdrawals

Learn everything about depositing and withdrawing with all available payment methods, including bKash, Nagad, and Rocket.

Bonuses & Promotions

Find out how to claim and use welcome bonuses, cashback, free bets, and other promotions.

Sports Betting

A detailed guide covering Live Betting, pre-match betting, understanding odds, and betting rules.

Account Security

How to set up 2FA, change your password, verify your account, and report suspicious activity.

Mobile App

Everything you need to know about downloading, installing, and using the scores24 app — including updates and performance issues.

All FAQs

Filter by category or browse all topics directly.

Registration & Login

Opening an account at scores24 is quick and easy. Go to the registration page and enter your mobile number or email address. Create a strong password, then provide your full name and date of birth. Verify with the OTP sent to your mobile and your account will be ready to go. The whole process takes just 2–3 minutes. Please note that you must be 18 or older to register on scores24.
18+ Terms OTP Verification Free

To log in to scores24, you only need your registered username or email and your password. If two-factor authentication (2FA) is enabled, you'll also need to enter the OTP sent to your mobile. Keeping the "Remember me" option on will log you in automatically next time — though it's best to avoid this on public devices for security.

On the scores24 login page, click the "Forgot Password?" link. Enter your registered email or mobile number and a password reset link or OTP will be sent to you. Use it to set a new password. Using a mix of uppercase and lowercase letters, numbers, and special characters will keep your account more secure. If you don't receive the reset email, check your spam folder.

KYC (Know Your Customer) verification is mandatory at scores24 for security purposes. It confirms your identity and helps prevent fraud. You'll need to submit a photo of your national ID or passport, along with a selfie. Withdrawals will not be available until verification is complete. The process typically takes 24–48 hours.

Entering the wrong password multiple times may temporarily lock your account. If this happens, wait 15–30 minutes and try again. If the issue continues, email support@scores24.ws or reach out via live chat. If you wish to close your account voluntarily, you'll also need to contact support.
Deposits & Withdrawals

scores24 supports all major mobile banking methods in Bangladesh. bKash, Nagad, and Rocket are the most widely used. Bank transfers and card payments are also available. Deposits are credited to your account instantly in most cases. The minimum deposit amount may vary depending on the payment method.
bKash Nagad Rocket Bank Transfer

The minimum deposit at scores24 is ৳500 (five hundred taka). The maximum depends on your chosen payment method and account level. VIP members are generally eligible for higher deposit limits. For regular members, the daily deposit limit is up to ৳1,00,000. Check the financial transactions page for exact limits.

Withdrawals on scores24 are typically processed within 1–24 hours. Mobile banking methods (bKash, Nagad) are the fastest — usually within 1–3 hours. Bank transfers may take 1–3 business days. KYC verification must be completed before your first withdrawal. The minimum withdrawal amount is ৳1,000.

Occasionally, network issues can cause a deposit to take 5–15 minutes to process. Try refreshing the page and checking again. If more than 30 minutes have passed, contact us via live chat with a screenshot or transaction ID of your payment. Our support team will look into it promptly and get it resolved.

scores24 does not charge any fees of its own for deposits or withdrawals. However, your mobile banking provider or bank may apply their own transaction fees, which are outside scores24's control. Turnover requirements must be met before withdrawing bonus funds — see the bonus page for details.
Bonuses & Promotions

New members at scores24 are welcomed with an attractive bonus package. You'll receive a 100% bonus on your first deposit, up to ৳10,000. There are also free bet opportunities during your first week. A promo code may be required at registration to claim the bonus. See the promotions page for full terms and conditions.
100% Welcome Bonus Free Bet First Deposit

A turnover requirement refers to the number of times you must wager your bonus amount before you can withdraw it. For example, a ৳1,000 bonus with a 5x turnover means you need to place a total of ৳5,000 in bets. scores24 keeps its turnover conditions relatively straightforward, and you can meet them by betting across various sports. The specific terms for each bonus are clearly stated on the promotions page.

You can earn a daily bonus by logging in to scores24 every day. After logging in to your dashboard, simply click the "Daily Bonus" banner or button to claim it. Logging in for 7 consecutive days also unlocks a special weekly reward. The bonus amount depends on your VIP level.
Sports Betting

scores24 offers betting on more than 20 sports. These include cricket (IPL, BPL, T20 World Cup, and all major tournaments), football (Premier League, La Liga, Champions League), tennis, badminton, kabaddi, and e-sports. You can also bet on local Bangladeshi cricket and football matches.
Cricket Football Tennis E-Sports

Live betting means placing wagers in real time while a match is in progress. The scores24 Live Betting section shows continuously updated odds for ongoing matches. Odds shift as the game unfolds, so betting at the right moment can lead to better returns. There's also a Cash-Out feature, letting you lock in a profit before your bet fully settles.

scores24 supports three odds formats: Decimal, Fractional, and American. Decimal odds are the simplest — odds of 2.50 mean a ৳100 bet returns ৳250 in total (৳150 profit). On the scores24 bet slip, entering your stake automatically shows your potential winnings. Visit the Sports Betting page for a full guide.
Security

Yes, scores24 is completely safe and trustworthy. The platform holds an international license and uses 256-bit SSL encryption. Your personal information and financial data are stored with the highest level of security. Independent third-party auditors regularly review the system. scores24 also adheres to a Responsible Gaming policy.
SSL Encryption Licensed Regular Audits

Go to Account Settings and click the "Security" tab. There you'll find the option to enable two-step verification. You can set up 2FA via your mobile number or an authenticator app. Once enabled, you'll need to enter an OTP every time you log in. This is the most effective way to protect your scores24 account.

If you notice any unfamiliar transactions or login activity on your account, change your password immediately and log out of all active sessions. Then email support@scores24.ws or report it via live chat. Our security team will investigate promptly and take the necessary action. Never share your password or OTP with anyone.
Mobile App

Only download the scores24 app from our official download page. The app is available for both Android and iOS. Downloading from third-party websites carries a risk of malware. On Android, you may need to enable the "Install from unknown sources" option before installing.
Android APK iOS Free

For installation issues on Android: go to Settings → Security → enable "Unknown Sources". Also make sure you have enough storage space (at least 150MB). On iOS, you may need to configure trust settings: Settings → General → Device Management. If the problem persists, check the install guide on the download page or contact support.

The scores24 app is built with Bangladesh's network conditions in mind. It performs well on both 3G and 4G connections. A minimum 3G connection is recommended for Live Betting. On slower speeds, live scores and odds updates may be slightly delayed. For the smoothest experience, using Wi-Fi is ideal.
Contact Support

If you can't find your answer in the FAQ, our support team is always ready to help.

support@scores24.ws
Live Chat (24/7)
Response Time: ~5 Minutes
Popular Topics
Password Reset bKash Deposit Welcome Bonus KYC Verification Live Betting Withdrawal Times App Download 2FA Setup VIP Level Cashback
Learn about Responsible Gaming

Scores24 believes in Responsible Gaming. Betting is for entertainment only. If you feel it's becoming a problem, reach out to us for support.

Join scores24 Today

Got all the answers you need from the FAQ? Don't wait — open an account now and start playing with your welcome bonus.

Free Registration Instant Deposit 24/7 Support 18+ Safe
বাংলা